ISO/IEC 20000-1:2018 Internal Auditor

ABOUT THIS COURSE

ISO/IEC 20000-1:2011 defines the requirements for a service provider to deliver managed services. It is the first international standard for service management and promotes the adoption of an integrated process approach to effectively deliver managed services. This training fosters networking and collaboration of people with different backgrounds opening the door to innovative thinking. To each training, we bring industry experience, value-added contributions, and trainers that have a practical understanding of your organization. The result: effectiveness, efficiency, satisfaction, and a valuable relationship you can rely on to achieve your success.

This course provides information that will assist you in developing and implementing an internal audit program within your organization that meets the requirements of the ISO/IEC 20000-1:2018 standard. This two day class utilizes student interaction, handouts and case studies to help you gain a greater understanding of the standard and auditing concepts to implement a successful management system. It will also cover the requirements for risk and risk management. While designed for beginners to the subject, many former students return to refresh their skills and catch up on the latest auditing approaches.

Grow your business iQ with ISO/IEC 20000-1:2018 Internal Auditor.

Cancellation policy: For cancellations made more than 30 days before the course start date, all monies paid will be returned. For cancellations within 30 days of the course start date, a training credit will be offered for another course. You may also send another representative from your company in your place if you are not able to attend. Refunds cannot be issued within the 30 day start window; unless cancellation is initiated by iQ Training. Courses are unconfirmed until a minimum number of attendees are met. For any enrollment concerns, please contact Erica Jackson at 724-934-9000 x 636 to discuss training options.

WHO SHOULD ATTEND

This course is primarily designed for Quality Managers and personnel who are interested in conducting, managing or participating in internal audits.

PREREQUISITES

Attendees are required to have reviewed the ISO/IEC 20000-1:2018 standard prior to the course.

MATERIALS

Attendees will be provided with a binder of presentation material. Attendees are required to bring their own copy of the ISO 9001:2015 standard. Standards will be available for purchase during the registration process.