iQ.Training

On-Site Training Courses
2019-07-23 - 2019-09-30
iQ Training is undergoing construction. During this time, there are no virtual or classroom training courses scheduled. We are still offering a full array of courses (except for IATF) in the on-site format. If you are interested in having an on-site training course conducted at your site for your team, please call 724-934-9000 x660 or fill out the on-site training request form here https://iq.training/on-site-request/
To learn more about on-site training visit: https://iq.training/training-methods/on-site-training/

ISO/IEC 20000-1:2018 Internal Auditor
2019-06-25 - 2019-06-26 | SpringHill Suites Fairfax Fair Oaks, 11191 Waples Mill Road, Fairfax, VA, 22030, United States
ABOUT THIS COURSE
ISO/IEC 20000-1:2011 defines the requirements for a service provider to deliver managed services. It is the first international standard for service management and promotes the adoption of an integrated process approach to effectively deliver managed services. This training fosters networking and collaboration of people with different backgrounds opening the door to innovative thinking. To each training, we bring industry experience, value-added contributions, and trainers that have a practical understanding of your organization. The result: effectiveness, efficiency, satisfaction, and a valuable relationship you can rely on to achieve your success.
This course provides information that will assist you in developing and implementing an internal audit program within your organization that meets the requirements of the ISO/IEC 20000-1:2018 standard. This two day class utilizes student interaction, handouts and case studies to help you gain a greater understanding of the standard and auditing concepts to implement a successful management system. It will also cover the requirements for risk and risk management. While designed for beginners to the subject, many former students return to refresh their skills and catch up on the latest auditing approaches.
Grow your business iQ with ISO/IEC 20000-1:2018 Internal Auditor.
Cancellation policy: For cancellations made more than 30 days before the course start date, all monies paid will be returned. For cancellations within 30 days of the course start date, a training credit will be offered for another course. You may also send another representative from your company in your place if you are not able to attend. Refunds cannot be issued within the 30 day start window; unless cancellation is initiated by iQ Training. Courses are unconfirmed until a minimum number of attendees are met. For any enrollment concerns, please contact Erica Jackson at 724-934-9000 x 636 to discuss training options.
WHO SHOULD ATTEND
This course is primarily designed for Quality Managers and personnel who are interested in conducting, managing or participating in internal audits.
PREREQUISITES
Attendees are required to have reviewed the ISO/IEC 20000-1:2018 standard prior to the course.
MATERIALS
Attendees will be provided with a binder of presentation material. Attendees are required to bring their own copy of the ISO 9001:2015 standard. Standards will be available for purchase during the registration process.

ISO 9001:2015 Internal Auditor
2019-05-13 - 2019-06-23 | SRI Quality System Registrar, 300 Northpointe Circle, Mars, PA, 16046, United States
ABOUT THIS COURSE
The ISO 9001:2015 standard is applicable to any organization, regardless of type, size, industry or products and services provided. Having ISO 9001 certification can help your organization improve profits, lower employee turnover, perform better than national performance average on benchmark indicators, and improve effectiveness and efficiency. This virtual training allows the freedom of training at your own pace, as well as offering weekly live interaction with our trainer, opening the door to innovative thinking. To each training, we bring industry experience, value-added contributions, and trainers that have a practical understanding of your organization. The result: effectiveness, efficiency, satisfaction, and a valuable relationship you can rely on to achieve your success.
This course provides information that will assist you in developing and implementing an internal audit program within your organization that meets the requirements of the ISO 9001:2015 standard. This six week class utilizes student interaction, handouts and case studies to help you gain a greater understanding of the standard and auditing concepts to implement a successful management system. The course will also cover the requirements for risk and risk management. While designed for beginners to the subject, many former students return to refresh their skills and catch up on the latest auditing approaches.
Our virtual training courses are the exact same material that is given in our public courses, just administered online. This format of training will help reduce time away from your job while still obtaining the training that you need. You’ll receive all the same benefits of SRI’s classroom sessions but in a virtual classroom environment. Each week our instructor, who is a lead auditor, will host a live session via GotoMeeting to review questions and lead a discussion relevant to the topics covered during the week. After successful completion of the course, you will receive your CEU credits and a certificate.
Grow your business iQ with ISO 9001:2015 Internal Auditor.
Cancellation policy: For cancellations made more than 30 days before the course start date, all monies paid will be returned. For cancellations within 30 days of the course start date, a training credit will be offered for another course. You may also send another representative from your company in your place if you are not able to attend. Refunds cannot be issued within the 30 day start window; unless cancellation is initiated by iQ Training. Courses are unconfirmed until a minimum number of attendees are met. For any enrollment concerns, please contact Erica Jackson at 724-934-9000 x 636 to discuss training options.
WHO SHOULD ATTEND
This course is primarily designed for Quality Managers and personnel who are interested in conducting, managing or participating in internal audits.
PREREQUISITES
Attendees are required to have reviewed the ISO 9001:2015 standard prior to the course.
MATERIALS
Attendees will be provided with a binder of presentation material. Attendees are required to bring their own copy of the ISO 9001:2015 standard. Standards will be available for purchase during the registration process.
LEARNING OBJECTIVES

ISO 9001 in the world and the U.S.
ISO 9000 definitions of Quality, Quality Systems, Requirements and Standards
Deming’s Plan-Do-Check-Act (PDCA) model and how it relates to the new ISO 9001
The 7 Principles for the new standard
Fundamentals of Internal Auditing defined by ISO 19011
Internal audit roles and responsibilities
Internal auditing to the Process Approach
How to write a nonconformity
Nonconformance versus noncompliance
Methods for ensuring good corrective actions
A basic understanding of ISO 9001:2015 requirements
A working understanding of auditing tools and techniques

How to understand audit criteria
How to develop audit evidence
How to assess audit evidence
How to reach an audit finding
How to write a finding including a nonconformance
How to explain the reasoning behind a finding
How to conduct an audit interview

Audit planning and preparation
Audit roles and responsibilities
The audit cycle and documenting the audit trail
Process auditing
Auditing and risk management

Principles of Sustainability CSR/ESG
2019-05-13 - 2019-05-17 | 3R Training Facilities, Washington, DC, United States
What will be covered

CSR/ESG Strategy and Planning
Stakeholder engagement and material impacts
CSR/ESG benchmarks, scorecards and best practices
CSR/ESG ROI- Driving value for stakeholders
Reporting standards and requirements
Assessment and Assurance for CSR/ESG reporting
Achieving high CSR/ESG Supplier ratings

Who Should Attend
Course is designed for sustainability professionals looking to develop skills for CSR/ESG assessments and consulting
Pre-requisites
Background and passion in sustainability

Cancellation policy: For cancellations made more than 30 days before the course start date, all monies paid will be returned. For cancellations within 30 days of the course start date, a training credit will be offered for another course. You may also send another representative from your company in your place if you are not able to attend. Refunds cannot be issued within the 30 day start window; unless cancellation is initiated by iQ Training. Courses are unconfirmed until a minimum number of attendees are met. For any enrollment concerns, please contact Erica Jackson at 724-934-9000 x 636 to discuss training options.

AIAG Core Tools of the North American Automotive Industry
2019-05-09 - 2019-05-10 | Hampton Inn & Suites Detroit Metro Airport, 31700 Smith Road, Detroit, MI, 48174, United States
ABOUT THIS COURSE
The IATF 16949 standard is the first edition of the automotive quality management system standard and is now a separate standard from ISO 9001:2015, which still remains the base requirements for IATF registration. The Automotive Core Tools are very powerful methods to define, establish, understand and improve your manufacturing processes. IATF 16949 requires the use of the five tools; Advanced Product Quality Planning (APQP), Failure Mode Effects Analysis (FMEA), Measurement Systems Analysis (MSA), Statistical Process Control (SPC) & Production Part Approval Process (PPAP). This training fosters networking and collaboration of people with different backgrounds opening the door to innovative thinking. To each training, we bring industry experience, value-added contributions, and trainers that have a practical understanding of your organization. The result: effectiveness, efficiency, satisfaction, and a valuable relationship you can rely on to achieve your success.
The two day course is designed to provide an awareness of the purpose and practical application of the Core Tools. The course reviews the relationship between the five core tools and their application within IATF 16949:2016. Starting with an examination of the AIAG reference manuals followed by instruction on the more common approaches, we then utilize workshops to provide hands on experience with each tool. While designed for beginners to the subject, many former students return to refresh their skills and catch up on the latest auditing approaches.
Grow your business iQ with AIAG Core Tools.
Cancellation policy: For cancellations made more than 30 days before the course start date, all monies paid will be returned. For cancellations within 30 days of the course start date, a training credit will be offered for another course. You may also send another representative from your company in your place if you are not able to attend. Refunds cannot be issued within the 30 day start window; unless cancellation is initiated by iQ Training. Courses are unconfirmed until a minimum number of attendees are met. For any enrollment concerns, please contact Erica Jackson at 724-934-9000 x 636 to discuss training options.
WHO SHOULD ATTEND
This course is primarily designed for Quality Managers and personnel who are interested in understanding or implementing IATF 16949:2016.
PREREQUISITES
Attendees are required to have reviewed the IATF 16949:2016 Specifications, IATF 16949:2016 Fifth Edition Rules and the AIAG Core Tools standards prior to the course.
MATERIALS
Attendees will be provided with a binder of presentation material. Attendees are required to bring their own copy of the IATF 16949:2016 Specifications, IATF 16949:2016 Fifth Edition Rules and AIAG Core Tools standards. Standards will be available for purchase during the registration process.
LEARNING OBJECTIVES

Introduction to the Core Tools and their relationship with IATF 16949
The sequence of the tools
Advanced Product Quality Planning – the overall organizational tool process definition through flow charting
Failure Mode Effects Analysis to understand risks
Control Plan development to mitigate/control the identified risks
Measurement Systems Analysis to evaluate the inherent measurement system error
Statistical Process Control to understand and reduce product and process variation
Production Part Approval Process leading to customer approval of the part/process

IATF 16949:2016 Internal Auditor
2019-05-06 - 2019-05-08 | Hampton Inn & Suites Detroit Metro Airport, 31700 Smith Road, Detroit, MI, 48174, United States
ABOUT THIS COURSE
The IATF 16949 standard is the first edition of the automotive quality management system standard and is now a separate standard from ISO 9001:2015, which still remains the base requirements for IATF registration. Having qualified internal auditors to implement both internal audits as well as new second party audit requirements of the standard can be greatly beneficial for your organization. This training fosters networking and collaboration of people with different backgrounds opening the door to innovative thinking. To each training, we bring industry experience, value-added contributions, and trainers that have a practical understanding of your organization. The result: effectiveness, efficiency, satisfaction, and a valuable relationship you can rely on to achieve your success.
This course provides information that will assist you in developing and implementing an internal audit program within your organization that meets the requirements of the IATF 16949:2016 standard. This three day class utilizes student interaction, handouts and case studies to help you gain a greater understanding of the standard and auditing concepts to implement a successful management system. The course will also cover the requirements for risk and risk management based on the ISO 9001 standard. While designed for beginners to the subject, many former students return to refresh their skills and catch up on the latest auditing approaches.
Grow your business iQ with IATF 16949:2016 Internal Auditor.
Cancellation policy: For cancellations made more than 30 days before the course start date, all monies paid will be returned. For cancellations within 30 days of the course start date, a training credit will be offered for another course. You may also send another representative from your company in your place if you are not able to attend. Refunds cannot be issued within the 30 day start window; unless cancellation is initiated by iQ Training. Courses are unconfirmed until a minimum number of attendees are met. For any enrollment concerns, please contact Erica Jackson at 724-934-9000 x 636 to discuss training options.
WHO SHOULD ATTEND
This course is primarily designed for Quality Managers and personnel who are interested in conducting, managing or participating in internal audits.
PREREQUISITES
Attendees are required to have reviewed the IATF 16949:2016 Specifications, IATF 16949:2016 Fifth Edition Rules and ISO 9001:2015 standard prior to the course.
MATERIALS
Attendees will be provided with a binder of presentation material. Attendees are required to bring their own copy of the IATF 16949:2016 Specifications, IATF 16949:2016 Fifth Edition Rules and ISO 9001:2015 standard. Standards will be available for purchase during the registration process.
LEARNING OBJECTIVES

Introduction to IATF 16949:2016
Key changes affecting internal audits
Auditing principles
Corrective actions
IATF 16949:2016 quality management system requirements

ISO 9001:2015 Internal Auditor
2019-04-30 - 2019-05-01, 2019-03-28 - 2019-03-29 | Courtyard Chicago Elmhurst/Oakbrook Area, 370 N IL Route 83, Elmhurst, IL, 60126, United States
ABOUT THIS COURSE
The ISO 9001:2015 standard is applicable to any organization, regardless of type, size, industry or products and services provided. Having ISO 9001 certification can help your organization improve profits, lower employee turnover, perform better than national performance average on benchmark indicators, and improve effectiveness and efficiency. This training fosters networking and collaboration of people with different backgrounds opening the door to innovative thinking. To each training, we bring industry experience, value-added contributions, and trainers that have a practical understanding of your organization. The result: effectiveness, efficiency, satisfaction, and a valuable relationship you can rely on to achieve your success.
This course provides information that will assist you in developing and implementing an internal audit program within your organization that meets the requirements of the ISO 9001:2015 standard. This two day class utilizes student interaction, handouts and case studies to help you gain a greater understanding of the standard and auditing concepts to implement a successful management system. It will also cover the requirements for risk and risk management. While designed for beginners to the subject, many former students return to refresh their skills and catch up on the latest auditing approaches.
Grow your business iQ with ISO 9001:2015 Internal Auditor.
WHO SHOULD ATTEND
This course is primarily designed for Quality Managers and personnel who are interested in conducting, managing or participating in internal audits.
PREREQUISITES
Attendees are required to have reviewed the ISO 9001:2015 standard prior to the course.
MATERIALS
Attendees will be provided with a binder of presentation material. Attendees are required to bring their own copy of the ISO 9001:2015 standard. Standards will be available for purchase during the registration process.
LEARNING OBJECTIVES

ISO 9001 in the world and the U.S.
ISO 9000 definitions of Quality, Quality Systems, Requirements and Standards
Deming’s Plan-Do-Check-Act (PDCA) model and how it relates to the new ISO 9001
The 7 Principles for the new standard
Fundamentals of Internal Auditing defined by ISO 19011
Internal audit roles and responsibilities
Internal auditing to the Process Approach
How to write a nonconformity
Nonconformance versus noncompliance
Methods for ensuring good corrective actions
A basic understanding of ISO 9001:2015 requirements
A working understanding of auditing tools and techniques

How to understand audit criteria
How to develop audit evidence
How to assess audit evidence
How to reach an audit finding
How to write a finding including a nonconformance
How to explain the reasoning behind a finding
How to conduct an audit interview

Audit planning and preparation
Audit roles and responsibilities
The audit cycle and documenting the audit trail
Process auditing
Auditing and risk management

AIAG Core Tools of the North American Automotive Industry
2019-04-25 - 2019-04-26 | DoubleTree by Hilton Memphis Downtown, 185 Union Avenue, Memphis, TN, 38103, United States
COURSE CONTENT
The Automotive Core Tools are very powerful methods to define, establish, understand and improve your manufacturing processes. IATF 16949 requires the use of the five tools of Advanced Product Quality Planning (APQP), Failure Mode Effects Analysis (FMEA), Measurement Systems Analysis (MSA), Statistical Process Control (SPC) & Production Part Approval Process (PPAP). The course is designed to provide an awareness of the purpose and practical application of these Core Tools. The course reviews the relationship between the five core tools and their application within IATF 16949:2016. Starting with an examination of the AIAG reference manuals, followed by instruction on the more common approaches, we then utilize workshops to provide hands on experience with each tool.
WHO SHOULD ATTEND
The audience for this course includes Quality Managers, Engineers, Process Owners and Internal Auditors.
PREREQUISITES
Attendees are required to have read and be familiar with the IATF 16949:2016 Rules 5th Edition, IATF 16949:2016 Specifications and the five Core Tools references manuals.
MATERIALS
Attendees will be provided with a copy of the course presentation material. Attendees are required to bring their own copy of the ISO 9001:2015 standard, IATF 16949:2016 Rules, IATF 16949:2016 Specifications and the five Core Tools reference manuals. Standards will be available for purchase during the registration process.
LEARNING OBJECTIVES

Introduction to the Core Tools and their relationship with IATF 16949
The Sequence of the tools
Advanced Product Quality Planning – the overall organizational tool Process Definition through Flow Charting
Failure Mode Effects Analysis to understand risks
Control Plan development to mitigate/control the identified risks
Measurement Systems Analysis to evaluate the inherent measurement system error Statistical Process Control to understand and reduce product and process variation Production Part Approval Process leading to customer approval of the part/process

IATF 16949:2016 Internal Auditor
2019-04-22 - 2019-04-24 | DoubleTree by Hilton Memphis Downtown, 185 Union Avenue, Memphis, TN, 38103, United States
ABOUT THIS COURSE
The IATF 16949 standard is the first edition of the automotive quality management system standard and is now a separate standard from ISO 9001:2015, which still remains the base requirements for IATF registration. Having qualified internal auditors to implement both internal audits as well as new second party audit requirements of the standard can be greatly beneficial for your organization. This training fosters networking and collaboration of people with different backgrounds opening the door to innovative thinking. To each training, we bring industry experience, value-added contributions, and trainers that have a practical understanding of your organization. The result: effectiveness, efficiency, satisfaction, and a valuable relationship you can rely on to achieve your success.
This course provides information that will assist you in developing and implementing an internal audit program within your organization that meets the requirements of the IATF 16949:2016 standard. This three day class utilizes student interaction, handouts and case studies to help you gain a greater understanding of the standard and auditing concepts to implement a successful management system. The course will also cover the requirements for risk and risk management based on the ISO 9001 standard. While designed for beginners to the subject, many former students return to refresh their skills and catch up on the latest auditing approaches.
Grow your business iQ with IATF 16949:2016 Internal Auditor.
WHO SHOULD ATTEND
This course is primarily designed for Quality Managers and personnel who are interested in conducting, managing or participating in internal audits.
PREREQUISITES
Attendees are required to have reviewed the IATF 16949:2016 Specifications, IATF 16949:2016 Fifth Edition Rules and ISO 9001:2015 standard prior to the course.
MATERIALS
Attendees will be provided with a binder of presentation material. Attendees are required to bring their own copy of the IATF 16949:2016 Specifications, IATF 16949:2016 Fifth Edition Rules and ISO 9001:2015 standard. Standards will be available for purchase during the registration process.
LEARNING OBJECTIVES

Introduction to IATF 16949:2016
Key changes affecting internal audits
Auditing principles
Corrective actions
IATF 16949:2016 quality management system requirements

ISO 9001:2015 Internal Auditor
2019-04-10 - 2019-04-11 | DoubleTree Hilton Pittsburgh/Cranberry, 910 Sheraton Drive, Mars, PA, 16046, United States

ISO 45001:2018 Internal Auditor
2019-04-09 - 2019-04-10 | Hyatt Place Cleveland/Westlake/Crocker Park, 2020 Crocker Road, Westlake, OH, 44145, United States
ABOUT THIS COURSE
The Occupational Safety and Health Administration (OSHA) aims to ensure worker safety and health in the United States. In March 2018, the International Organization for Standardization published ISO 45001:2018 – Occupational Health and Safety Management System Requirements. This international standard will give organizations a framework to improve employee safety, reduce workplace risks and create better, safer working conditions, all over the world. This training fosters networking and collaboration of people with different backgrounds opening the door to innovative thinking. To each training, we bring industry experience, value-added contributions, and trainers that have a practical understanding of your organization. The result: effectiveness, efficiency, satisfaction, and a valuable relationship you can rely on to achieve your success.
This course provides information that will assist you in developing and implementing an internal audit program within your organization that meets the requirements of the ISO 45001:2018 standard. This two day class utilizes student interaction, handouts and case studies to help you gain a greater understanding of the standard and auditing concepts to implement a successful management system. The course will also cover the requirements for risk and risk management. While designed for beginners to the subject, many former students return to refresh their skills and catch up on the latest auditing approaches.
Grow your business iQ with ISO 45001:2018 Internal Auditor.
WHO SHOULD ATTEND
This course is primarily designed for Quality Managers and personnel who are interested in conducting, managing or participating in internal audits.
PREREQUISITES
Attendees are required to have reviewed the ISO 45001:2018 standard prior to the course.
MATERIALS
Attendees will be provided with a binder of presentation material. Attendees are required to bring their own copy of the ISO 45001:2018 standard. Standards will be available for purchase during the registration process.
LEARNING OBJECTIVES

General background information
Internal auditing to ISO 19011
Root cause analysis and corrective action
ISO 45001:2018 standard and implementation

ISO 9001:2015 Documentation, Interpretation, and Implementation
2019-04-09 | DoubleTree Hilton Pittsburgh/Cranberry, 910 Sheraton Drive, Mars, PA, 16046, United States
ABOUT THIS COURSE
The ISO 9001:2015 standard is applicable to any organization, regardless of type, size, industry or products and services provided. Having ISO 9001 certification can help your organization improve profits, lower employee turnover, perform better than national performance average on benchmark indicators, and improve effectiveness and efficiency. This classic classroom training fosters networking and collaboration of people with different backgrounds opening the door to innovative thinking. To each training, we bring industry experience, value-added contributions, and trainers that have a practical understanding of your organization. The result: effectiveness, efficiency, satisfaction, and a valuable relationship you can rely on to achieve your success.
This course provides information that will assist you with understanding what to document, how to document and what type of documentation is needed in accordance to the ISO 9001:2015 standard. This one day class will provide a walk-through of the standard as well as point out major requirements and offer commentary on how to successfully implement them. Opportunities to use the standard to improve your organization and offer final thoughts on implementation will also be identified.
Grow your business iQ with ISO 9001:2015 Documentation, Interpretation and Implementation.
WHO SHOULD ATTEND
This course is primarily designed for Quality Managers and personnel who are interested in improving organizational performance.
PREREQUISITES
Attendees are required to have reviewed the ISO 9001:2015 standard prior to the course.
MATERIALS
Attendees will be provided with a binder of presentation material. Attendees are required to bring their own copy of the ISO 9001:2015 standard. Standards will be available for purchase during the registration process.
LEARNING OBJECTIVES

Quality, Systems and Standards
How ISO works
ISO Myths and Realities
ISO Concepts

Systems Thinking
Quality Concepts
Management, Leadership and Improvement

The Importance of Interested Parties and Context of the Organization
Design and documentation of your system
Importance of the Quality Manual and documented policies
Risk Management and your Business System
Competence
Operational Controls
Performance Evaluation
Corrective Action, Risk Management and Continual Improvement
Implementation Strategy and Tactics and avoiding common mistakes

ISO 9001:2015 Internal Auditor
2019-03-27 - 2019-03-28 | Alabama Workforce Training Center, 3500 6th Avenue South, Birmingham, AL, 35222, United States

ISO 9001:2015 Internal Auditor
2019-03-19 - 2019-03-20 | Springfield Courtyard, 3462 Freedom Drive, Springfield, IL, 62704, United States

ISO 14001:2015 Internal Auditor
2019-03-18 - 2019-04-28 | SRI Quality System Registrar, 300 Northpointe Circle, Mars, PA, 16046, United States
ABOUT THIS COURSE
The ISO 14001:2015 standard is intended to provide your organization with the elements of an effective environmental management system. Having ISO 14001 certification can help your organization assure customers of your commitment to demonstrate environmental management, maintain good public/community relations, improve your company’s cost control, as well as many other benefits. This virtual training allows the freedom of training at your own pace, as well as offering weekly live interaction with our trainer, opening the door to innovative thinking. To each training, we bring industry experience, value-added contributions, and trainers that have a practical understanding of your organization. The result: effectiveness, efficiency, satisfaction, and a valuable relationship you can rely on to achieve your success.
This course provides information that will assist you in developing and implementing an internal audit program within your organization that meets the requirements of the ISO 14001:2015 standard. This six week class utilizes student interaction, handouts and case studies to help you gain a greater understanding of the standard and auditing concepts to implement a successful management system. The course will also cover the requirements for risk and risk management. While designed for beginners to the subject, many former students return to refresh their skills and catch up on the latest auditing approaches.
Our virtual training courses are the exact same material that is given in our public courses, just administered online. This format of training will help reduce time away from your job while still obtaining the training that you need. You’ll receive all the same benefits of SRI’s classroom sessions but in a virtual classroom environment. Each week our instructor, who is a lead auditor, will host a live session via GotoMeeting to review questions and lead a discussion relevant to the topics covered during the week. After successful completion of the course, you will receive your CEU credits and a certificate.
Grow your business iQ with ISO 14001:2015 Internal Auditor.
WHO SHOULD ATTEND
This course is primarily designed for Quality Managers and personnel who are interested in improving organizational performance.
PREREQUISITES
Attendees are required to have reviewed the ISO 14001:2015 standard prior to the course.
MATERIALS
Attendees will be provided with a binder of presentation material. Attendees are required to bring their own copy of the ISO 14001:2015 standard. Standards will be available for purchase during the registration process.
LEARNING OBJECTIVES

ISO 14001:2015 Overview
Environmental management system overview
ISO 14001:2015 Clauses
Internal auditing overview
Examples and case studies

ISO 9001:2015 Internal Auditor
2019-03-11 - 2019-04-21 | SRI Quality System Registrar, 300 Northpointe Circle, Mars, PA, 16046, United States
ABOUT THIS COURSE
The ISO 9001:2015 standard is applicable to any organization, regardless of type, size, industry or products and services provided. Having ISO 9001 certification can help your organization improve profits, lower employee turnover, perform better than national performance average on benchmark indicators, and improve effectiveness and efficiency. This virtual training allows the freedom of training at your own pace, as well as offering weekly live interaction with our trainer, opening the door to innovative thinking. To each training, we bring industry experience, value-added contributions, and trainers that have a practical understanding of your organization. The result: effectiveness, efficiency, satisfaction, and a valuable relationship you can rely on to achieve your success.
This course provides information that will assist you in developing and implementing an internal audit program within your organization that meets the requirements of the ISO 9001:2015 standard. This six week class utilizes student interaction, handouts and case studies to help you gain a greater understanding of the standard and auditing concepts to implement a successful management system. The course will also cover the requirements for risk and risk management. While designed for beginners to the subject, many former students return to refresh their skills and catch up on the latest auditing approaches.
Our virtual training courses are the exact same material that is given in our public courses, just administered online. This format of training will help reduce time away from your job while still obtaining the training that you need. You’ll receive all the same benefits of SRI’s classroom sessions but in a virtual classroom environment. Each week our instructor, who is a lead auditor, will host a live session via GotoMeeting to review questions and lead a discussion relevant to the topics covered during the week. After successful completion of the course, you will receive your CEU credits and a certificate.
Grow your business iQ with ISO 9001:2015 Internal Auditor.
WHO SHOULD ATTEND
This course is primarily designed for Quality Managers and personnel who are interested in conducting, managing or participating in internal audits.
PREREQUISITES
Attendees are required to have reviewed the ISO 9001:2015 standard prior to the course.
MATERIALS
Attendees will be provided with a binder of presentation material. Attendees are required to bring their own copy of the ISO 9001:2015 standard. Standards will be available for purchase during the registration process.
LEARNING OBJECTIVES

ISO 9001 in the world and the U.S.
ISO 9000 definitions of Quality, Quality Systems, Requirements and Standards
Deming’s Plan-Do-Check-Act (PDCA) model and how it relates to the new ISO 9001
The 7 Principles for the new standard
Fundamentals of Internal Auditing defined by ISO 19011
Internal audit roles and responsibilities
Internal auditing to the Process Approach
How to write a nonconformity
Nonconformance versus noncompliance
Methods for ensuring good corrective actions
A basic understanding of ISO 9001:2015 requirements
A working understanding of auditing tools and techniques

How to understand audit criteria
How to develop audit evidence
How to assess audit evidence
How to reach an audit finding
How to write a finding including a nonconformance
How to explain the reasoning behind a finding
How to conduct an audit interview

Audit planning and preparation
Audit roles and responsibilities
The audit cycle and documenting the audit trail
Process auditing
Auditing and risk management

ISO 9001:2015 Internal Auditor
2019-03-06 - 2019-03-07 | Fairfield Cincinnati Uptown/University Area, 2500 South Market Street, Cincinnati, OH, 45219, United States

ISO 9001:2015 Documentation, Interpretation, and Implementation
2019-03-05 | Fairfield Cincinnati Uptown/University Area, 2500 South Market Street, Cincinnati, OH, 45219, United States

ISO 14001:2015 Internal Auditor
2019-03-05 - 2019-03-06 | Hyatt Place Cleveland/Westlake/Crocker Park, 2020 Crocker Road, Westlake, OH, 44145, United States
ABOUT THIS COURSE
The ISO 14001:2015 standard is intended to provide your organization with the elements of an effective environmental management system. Having ISO 14001 certification can help your organization assure customers of your commitment to demonstrate environmental management, maintain good public/community relations, improve your company’s cost control, as well as many other benefits. This training fosters networking and collaboration of people with different backgrounds opening the door to innovative thinking. To each training, we bring industry experience, value-added contributions, and trainers that have a practical understanding of your organization. The result: effectiveness, efficiency, satisfaction, and a valuable relationship you can rely on to achieve your success.
This course provides information that will assist you in developing and implementing an internal audit program within your organization that meets the requirements of the ISO 14001:2015 standard. This two day class utilizes student interaction, handouts and case studies to help you gain a greater understanding of the standard and auditing concepts to implement a successful management system. The course will also cover the requirements for risk and risk management. While designed for beginners to the subject, many former students return to refresh their skills and catch up on the latest auditing approaches.
Grow your business iQ with ISO 14001:2015 Internal Auditor.
WHO SHOULD ATTEND
This course is primarily designed for Quality Managers and personnel who are interested in improving organizational performance.
PREREQUISITES
Attendees are required to have reviewed the ISO 14001:2015 standard prior to the course.
MATERIALS
Attendees will be provided with a binder of presentation material. Attendees are required to bring their own copy of the ISO 14001:2015 standard. Standards will be available for purchase during the registration process.
LEARNING OBJECTIVES

ISO 14001:2015 overview
Environmental management system overview
ISO 14001:2015 clauses
Internal auditing overview
Examples and case studies

IATF 16949:2016 Internal Auditor
2019-03-04 - 2019-03-06 | Pittsburgh Marriott, 100 Cranberry Woods Dr., Cranberry Township, PA, 16066, United States

Root Cause Analysis Effective Corrective Action
2019-02-28 | Pittsburgh Marriott, 100 Cranberry Woods Dr., Cranberry Township, PA, 16066, United States
ABOUT THIS COURSE
Many companies have experienced problems in the work place, and root cause is the underlying reason for that problem. Learning how to identify the cause of a problem, how to solve it, and how to prevent that problem from happening again can greatly benefit any organization by saving money and time in the future. This training fosters networking and collaboration of people with different backgrounds opening the door to innovative thinking. To each training, we bring industry experience, value-added contributions, and trainers that have a practical understanding of your organization. The result: effectiveness, efficiency, satisfaction, and a valuable relationship you can rely on to achieve your success.
This practical, interactive, one day course is designed to provide quality professionals with an understanding of the processes and techniques that lead to root cause analysis and effective corrective action. The course presents the context and the tools for determining the root cause of nonconformances which will allow for the implementation of effective corrective action. Presented through case studies and group workshop exercises, this course will strengthen your ability to take the fundamental step for continual improvement. While designed for beginners to the subject, many former students return to refresh their skills and catch up on the latest risk management.
Grow your business iQ with Root Cause Analysis/Effective Corrective Action.
WHO SHOULD ATTEND
This course is primarily designed for Quality Managers and personnel who are interested in improving their organization’s performance.
PREREQUISITES
No prerequisites are required for this course.
MATERIALS
Attendees will be provided with a binder of presentation material.
LEARNING OBJECTIVES

Introduction to root cause
ISO and corrective action
The Plan Do Check Act Cycle
An 8-D Approach to corrective action
Correction, root cause analysis and corrective action
A Tool Box for Corrective Action – five basic tools for success

IATF 16949:2016 Internal Auditor
2019-02-25 - 2019-02-27 | DoubleTree Hilton Pittsburgh/Cranberry, 910 Sheraton Drive, Mars, PA, 16046, United States

ISO 9001:2015 Internal Auditor...... and The Sun
2019-02-20 - 2019-02-22 | Courtyard Orlando Lake Buena Vista Centre, 8501 Palm Parkway, Orlando, FL, 32836, United States
ABOUT THIS COURSE
The ISO 9001:2015 standard is applicable to any organization, regardless of type, size, industry or products and services provided. Having ISO 9001 certification can help your organization improve profits, lower employee turnover, perform better than national performance average on benchmark indicators, and improve effectiveness and efficiency. This training fosters networking and collaboration of people with different backgrounds opening the door to innovative thinking. To each training, we bring industry experience, value-added contributions, and trainers that have a practical understanding of your organization. The result: effectiveness, efficiency, satisfaction, and a valuable relationship you can rely on to achieve your success.
This course provides information that will assist you in developing and implementing an internal audit program within your organization that meets the requirements of the ISO 9001:2015 standard. This three day class utilizes student interaction, handouts and case studies to help you gain a greater understanding of the standard and auditing concepts to implement a successful management system. It will also cover the requirements for risk and risk management. While designed for beginners to the subject, many former students return to refresh their skills and catch up on the latest auditing approaches.
This course will be offered over three days from 8AM till 2 PM.
Grow your business iQ with ISO 9001:2015 Internal Auditor.
WHO SHOULD ATTEND
This course is primarily designed for Quality Managers and personnel who are interested in conducting, managing or participating in internal audits.
PREREQUISITES
Attendees are required to have reviewed the ISO 9001:2015 standard prior to the course.
MATERIALS
Attendees will be provided with a binder of presentation material. Attendees are required to bring their own copy of the ISO 9001:2015 standard. Standards will be available for purchase during the registration process.
LEARNING OBJECTIVES

ISO 9001 in the world and the U.S.
ISO 9000 definitions of Quality, Quality Systems, Requirements and Standards
Deming’s Plan-Do-Check-Act (PDCA) model and how it relates to the new ISO 9001
The 7 Principles for the new standard
Fundamentals of Internal Auditing defined by ISO 19011
Internal audit roles and responsibilities
Internal auditing to the Process Approach
How to write a nonconformity
Nonconformance versus noncompliance
Methods for ensuring good corrective actions
A basic understanding of ISO 9001:2015 requirements
A working understanding of auditing tools and techniques

How to understand audit criteria
How to develop audit evidence
How to assess audit evidence
How to reach an audit finding
How to write a finding including a nonconformance
How to explain the reasoning behind a finding
How to conduct an audit interview

Audit planning and preparation
Audit roles and responsibilities
The audit cycle and documenting the audit trail
Process auditing
Auditing and risk management

ISO 9001:2015 Internal Auditor
2019-02-19 - 2019-02-20 | DoubleTree Hilton Pittsburgh/Cranberry, 910 Sheraton Drive, Mars, PA, 16046, United States
COURSE CONTENT
This two-day training will assist your organization in developing and implementing an internal audit program as an important tool for your quality management system that meets the requirements of the ISO 9001:2015 standard. This class is designed to assist students in gaining a greater understanding of the ISO 9001:2015 standard and using that knowledge to implement an important tool for providing performance evaluation to management that leads to continual improvement. The course is based on guidance from ISO 19011: Guidelines for Auditing Management Systems which is the basis for all ISO system auditing. The course is designed for individuals who are starting their ISO and internal audit journey as it presents basic information and scenarios as learning tools. The course is fast paced with considerable student interaction required for success. The class is divided into audit teams which are expected to cooperate in learning ISO requirements and audit concepts and then using that knowledge in addressing audit problems presented in increasingly demanding scenarios. The class includes a total of 14 workshop/scenario exercises. The class is updated on a regular basis to reflect the latest guidelines for auditing from the ISO accreditation bodies. The latest version addresses new requirements including auditing for risk and risk management.
WHO SHOULD ATTEND
This course is primarily designed for Quality Managers and personnel who want to advance their knowledge of the standard and internal auditing. Both novice and experienced internal auditors who wish to significantly improve their effectiveness.
PREREQUISITES
Attendees are required to have read and are familiar with the ISO 9001:2015 standard.
MATERIALS
Attendees will be provided with a binder of presentation material. Attendees are required to bring their own copy of the ISO 9001:2015 standard. Standards will be available for purchase during the registration process.
LEARNING OBJECTIVES

ISO 9001 in the world and the U.S.
ISO 9000 definitions of Quality, Quality Systems, Requirements and Standards
Deming’s Plan-Do-Check-Act (PDCA) model and how it relates to the new ISO 9001
The 7 Principles for the new standard
Fundamentals of Internal Auditing defined by ISO 19011
Internal audit roles and responsibilities
Internal auditing to the Process Approach
How to write a nonconformity
Nonconformance versus noncompliance
Methods for ensuring good corrective actions
A basic understanding of ISO 9001:2015 requirements
A working understanding of auditing tools and techniques

How to understand audit criteria
How to develop audit evidence
How to assess audit evidence
How to reach an audit finding
How to write a finding including a nonconformance
How to explain the reasoning behind a finding
How to conduct an audit interview

Audit planning and preparation
Audit roles and responsibilities
The audit cycle and documenting the audit trail
Process auditing
Auditing and risk management

AIAG Core Tools of the North American Automotive Industry
2019-02-14 - 2019-02-15, 2019-02-12 - 2019-02-13 | Ramada Plaza Fort Wayne Hotel & Conference Center, 305 E Washington Center Road, Fort Wayne, IN, 46825, United States

IATF 16949:2016 Internal Auditor
2019-02-12 - 2019-02-14 | Courtyard Chicago Elmhurst/Oakbrook Area, 370 N IL Route 83, Elmhurst, IL, 60126, United States
COURSE CONTENT
This first edition of the automotive quality management system standard, IATF 16949, is now a separate standard from ISO 9001:2015, which remains the base requirements for IATF registration. You will need qualified internal auditors to implement both internal audits as well as new second party audit requirements of the standard.
This 3-day course is designed for both new internal auditors and experienced internal auditors who require training to the updated standard. Course participants will complete an in-depth review of ISO 9001:2015, IATF 16949:2016, and the tools to effectively prepare and conduct internal audits. Attendees will participate in individual and group exercises and case studies that will apply current industry accepted audit techniques (ISO 19011:2011) to ISO 9001:2015, IATF 16949:2016 requirements and the latest IATF Rules 5thEdition. We will also discuss the optional approaches to satisfying the new requirements.
WHO SHOULD ATTEND
This course is primarily designed for Quality Managers, Engineers, Process Owners and Internal Auditors who would like to learn how to audit to the IATF 16949:2016 standard.
PREREQUISITES
Attendees are required to have read and are familiar with the IATF 16949:2016 Specifications and IATF 16949:2016 Fifth Edition Rules standards.
MATERIALS
Attendees will be provided with a binder of presentation material. Attendees are required to bring their own copy of the IATF 16949:2016 Fifth Edition Rules and IATF 16949:2016 Specifications standard. Standards will be available for purchase during the registration process.
LEARNING OBJECTIVES

Introduction to IATF 16949:2016
Key Changes Affecting Internal Audits
Auditing Principles
Corrective Actions
IATF 16949:2016 Quality Management System Requirements

ISO 45001:2018 Deltas - An Overview of the Standard and Differences from OHSAS 18001:2007
2019-02-12 | DoubleTree Cleveland-Westlake, 1100 Crocker Road, Westlake, OH, 44145, United States
COURSE CONTENT
SRI has organized this one-day training class to assist organizations that want to convert their existing OHSAS 18001 occupational health and safety (OH&S) management system to the new ISO 45001:2018 standard. This class is intended for management personnel responsible for establishing or maintaining the OH&S management system. The new standard is structured in the same uniform structure used for ISO 9001 and ISO 14001, enabling integrated management activities such as internal auditing and management reviews. The new standard also integrates risk identification and change management to create a dynamic OH&S system that keeps pace with organizational changes. ISO 45001 moves from a reactive system responding to past concerns to a proactive system that anticipates future risk and develops plans to mitigate that risk. It also uses a more participative strategy to involve interested parties in planning.
WHO SHOULD ATTEND
Environmental Management System professionals and auditors who wish to upgrade their capabilities to apply ISO 45001:2018. OH&S and Environmental professionals who want to apply their auditing skills to management system audits, and Experienced Quality Management System Auditors who wish to extend their knowledge to ISO 45001:2018 would also benefit from this class.
PREREQUISITES
Attendees are required to have read and be familiar with the ISO 45001:2018 standard.
MATERIALS
Attendees will be provided with a binder of presentation material. Attendees are required to bring their own copy of the ISO 45001:2018 standard. Standards will be available for purchase during the registration process.
LEARNING OBJECTIVES

ISO 45001:2018 Background
ISO 45001:2018 Standard and Implementation Overview

Breakdown of the clauses
Comparison of OHSAS 18001:2007 clauses to the ISO 45001:2018

Root Cause Analysis Effective Corrective Action
2019-02-01 | Courtyard Chicago Elmhurst/Oakbrook Area, 370 N IL Route 83, Elmhurst, IL, 60126, United States
COURSE CONTENT
This course was created in response to the following situation:

Many audits have revealed a lack of effective corrective action;
Many nonconformances remain unresolved or emerge again to create customer dissatisfaction and audit nonconformances;
Records reveal a lack of understanding and implementation of disciplined tools.

This practical, interactive, one-day training program is designed to provide quality professionals with an understanding of the processes and techniques that lead to root cause analysis and effective corrective action. The course presents the context and the tools for determining the root cause of nonconformances which will allow for the implementation of effective corrective action. Presented through case studies and group workshop exercises, this course will strengthen your ability to take the fundamental step for continual improvement.
WHO SHOULD ATTEND
Anyone who is interested in helping their organizations improve their performance.
PREREQUISITES
No prerequisites are required for this class.
MATERIALS
Attendees will be provided a binder of presentation material.
LEARNING OBJECTIVES

Introduction
ISO and Corrective Action
The Plan Do Check Act Cycle
An 8 D Approach to Corrective Action
Correction, root cause analysis and corrective action
A Tool Box for Corrective Action – five basic tools for success
